There are levels of support that is available to the consumer when they purchase their computer. First, as long as the computer is in like new condition, there is a 30 day return policy. If you don’t like the system, you can call Senitrus, and get an RMA. You would then have 2 weeks to mail the system off with the label that was emailed to you. This means Senitrus will pay for the shipping to return to Senitrus. Once received, it will be inspected, and made sure that everything works properly or any issues reported is repaired. The system will then go to the refurbished inventory.
After the 30 day return policy, you have a 1 year warranty. Anything that fails will receive an RMA, and be returned to Senitrus. Senitrus will repair the system or replace with the same or better specs as what you have. Better means each component is the same or better. You can’t for example have two 512GB? storages, and receive a 512GB and a 256GB of storage. If there are no machines with two 512GB, then the same will get a better drive with at least one of the options. Most likely, the defect will be repaired, and mailed back to the consumer.
There are 5 years of OS support. This may sound like a lot, but there is a chance that support will be longer. It is unknown of the features and capabilities of OS? software to guarantee beyond 5 years for OS updates. If a feature can’t work on an older CPU, then that update can’t be delivered.
However, there is a guarantee of at least 7 years for security updates. This is bug fixes, and any other similar needs of improvement. Your anti-virus will also run for at least 7 years, and longer if the update can support your OS version.
Last, there is a lifetime telephone/chat support. If you are having a problem with the operations of the OS, and the apps included with the OS, then you can get help from Senitrus. Senitrus will not support other developers’ applications. For example, Dropbox will not be supported unless Senitrus was to buy Dropbox for some reason.
The support roadmap is designed to be as fair as possible to both sides, and assure that everyone is happy with the process and support of the hardware purchased, and serviced.